Privacy Policy
Policy version: 21 April 2023
This is the privacy policy for Riayk Limited trading as Eaves Fillers, located at Unit 11, Oaklands Industrial Estate, Lower Road, Hednesford, Cannock, WS12 2UZ. This privacy policy explains how we use any personal information we collect about you and why we collect it.
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Any changes we make to our privacy policy are posted on this page. Purchasing any of our products or services indicates acceptance of the policy in force at the time of purchase.
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INFORMATION WE COLLECT FROM YOU
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When purchasing from us for the first time, we will ask for your name, telephone number, email address and credit or debit card information.
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WHY WE NEED THIS INFORMATION, HOW WE USE IT AND HOW LONG WE KEEP IT FOR
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Personal information
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We need your name and contact details to register you as a client and for us to update you on progress with your order.
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We use Wix for our online retail system. Your details are encrypted and stored on their secure servers and the platform is password protected. You can learn more about Wix and their privacy policy at www.wix.com/about/privacy
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In order to comply with the terms of our insurance provider, the above information is stored by us for 7 years after the date of your purchase.
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Payment information
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We use Wix Payments for payment services. When registering as a new client, we request your credit or debit card details to help us prevent fraudulent bookings and to administer our cancellation policy. This information is encrypted and held securely by Wix Payments for as long as you are a registered customer. When paying for your order by credit or debit card, this is processed by Wix Payments. We keep electronic receipts for accounting purposes, which are stored securely using Xero. Learn more about Wix Payments and their privacy policy at www.wix.com/payments. Learn more about Xero and their privacy policy at www.xero.com/uk/about/legal/privacy.
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MARKETING
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We would love to send you occasional news, special offers and exclusive discounts by email. By default, all marketing messages are turned off. You can change your marketing preferences at any time through your online customer account, or by contacting us using the details at the bottom of this policy. You can also unsubscribe from marketing emails by using the ‘unsubscribe’ button included with every message.
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DISCLOSURE OF YOUR INFORMATION
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We will never share your information with anyone outside of Eaves Fillers, unless we are required to do so for legal reasons.
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ACCESSING AND REQUESTING CHANGES TO YOUR PERSONAL INFORMATION
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You can review, update or correct personal information we hold about you by contacting us using the details at the bottom of this policy.
MAKING A COMPLAINT
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If you believe we are not handling your data correctly, please get in touch and we will do our best to put things right. If you are unhappy with our response, you can contact the Information Commissioner’s Office via their website: www.ico.org.uk/concerns.
CONTACT US
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Please get in touch if you have any questions about this privacy policy or the information we hold about you. You can do this by phone (01543) 546044, email info@eavesfillers.com or post Eaves Fillers, Unit 11, Oaklands Industrial Estate, Lower Road, Hednesford, Cannock, WS12 2UZ.